ABOUT US

1. Deposit and Payment Terms

• A non-refundable deposit of 50% is required to confirm and secure all bookings.
  No booking is confirmed until the deposit is received by LA PROMESSE

• The remaining balance is due no later than three (3) calendar days prior to the scheduled event date.
  Failure to remit payment by this deadline constitutes a material breach.

• All prices are exclusive of service fees, travel fees, after-hours fees, or surcharges unless stated otherwise. Card processing and platform fees may apply.

 

2. Refund Policy

• All payments including deposits are strictly non-refundable.

• Refunds are not issued for cancellations, venue restrictions, weather, or circumstances beyond control.

• Goods, décor, and staffing are allocated upon booking; refunds are not possible.

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3. Rescheduling Policy

• One (1) reschedule permitted with at least three (3) days’ written notice.

• New date must occur within thirty (30) days and is subject to availability.

• Less than three (3) days’ notice may require a new deposit.

 

4. Client Satisfaction & Concerns

• Concerns must be raised while staff are present.

• Adjustments will be made when reasonably possible.

• No refunds or credits once staff depart.

 

5. Unforeseen Circumstances

• Emergencies reviewed case-by-case.

• Non-monetary credit may be issued; no cash refunds.

 

6. Client Responsibilities & Site Requirements

• Client handles venue reservations, permits, and permissions.

• Indoor spaces must be clean, clutter-free, and event-ready.

• Airbnb/hotel access (codes, keys, concierge clearance) must be secured by Client.

• Adequate load-in access required; stairs or distant parking may incur fees.

• Client must ensure required setup time and clear dimensions.

• Power must be available if electrical items are used.

 

7. Weather & Outdoor Conditions

• Client must provide an alternate indoor/covered location.

• No refunds or credits for cancellations due to weather.

• LA PROMESSE may modify layout for safety.

 

8. Décor, Damage, and Restrictions

• Client is liable for damage, theft, or loss of décor.

• No attaching items to restricted surfaces without approval.

• Prohibited items include open flames, glitter, or venue-restricted materials.

 

9. Timing, Delays & Overtime

• Setup/strike windows are defined in advance.

• Client-caused delays may incur overtime charges.

• Re-delivery or second trips incur additional fees.

 

10. Cancellation by La Promesse

• If LA PROMESSE, a full credit or full refund is provided (sole remedy).

 

11. Media Use

• Client grants permission for event photos/videos unless opting out.

 

12. Acknowledgment

Submitting payment confirms agreement to all terms.

For questions about these Terms & Conditions, please contact us at:
Email:  lapromessehtx@gmail.com
Phone: (469) 634-6915